How can we help?

On your phone. There’s no account to make, so we don’t keep a copy of your progress anywhere.

If Android backup is turned on, your progress may be included in your phone’s backup to your Google account and come back when you restore it on the new phone. Because we don’t keep a copy ourselves, we can’t move it for you.

Open Settings and choose Start over. This wipes your progress for good, so be sure before you tap it.

No. Trinket Tales plays offline. You only need a connection if you choose to watch a video for a reward.

No. Trinket Tales doesn’t sell anything for real money. You can choose to watch a short video for a reward, like an extra life or a few more moves, but you never have to.

Videos need an internet connection and are only offered to players 13 and over. Sometimes no video is available for a moment; try again a little later.

Yes. In Settings you’ll find bead symbols for colour-blind players, calmer effects and an adjustable board speed.

Every level is checked to be winnable, but some are meant to be tricky. If one still feels unfair after a few tries, tell us the level number: we read every report and retune levels that need it.

Yes: Settings → Help tune the levels. When it’s off, the game sends nothing about how you play.

Write to hello@cogsprout.com and we’ll take care of it. Uninstalling the game removes everything it stored on your phone.

The privacy policy explains exactly what the game does with data.

The level number (if you were in one), your phone model and what happened just before. A screenshot or short screen recording helps a lot.

We read every message and usually reply within a few days.